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Last update: 09.05.2019

e-SOS provides certain services, which may be application-based or web based services (\"Mobile Services\"). These Mobile Services are provided as a courtesy, free of charge and may be used by all registered users.

The application is available for download to a mobile device from the Google Play Store and the Apple App Store. Optimal functioning of the application requires the use of mobile devices based on the the Android 4.1, iOS 9, and newer version mobile operating systems, as well as internet connection via mobile data traffic or WiFi. The application will not run on devices, that do not comply with these minimal hardware, software and connectivity requirements. Data traffic in roaming will be charged by the Mobile operator, based on the individual plan for mobile services that the user has subscribed to.

PLEASE READ THESE GENERAL TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS MOBILE SERVICE. THIS MOBILE SERVICE IS MADE AVAILABLE TO USERS ON THE BASIS OF THESE GENERAL TERMS AND CONDITIONS. BY DOWNLOADING, ACCESSING, BROWSING OR USING THIS MOBILE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. e-SOS reserves the right, in its discretion, to update or revise these Terms and Conditions and to post such updated or revised Terms and Conditions on https://www.e-sos.bg. If you do not agree to these Terms and Conditions, please do not use any Mobile Services. Please check the Terms and Conditions periodically for changes. Your continued use of any Mobile Services following the posting of any changes to the Terms and Conditions constitutes acceptance of those changes.

Mobile services
The application allows to signal for emergency services in case of distress, as well as to notify emergency contacts and volunteers, in case such option is chosen by the user. In case of an emergency or distress the user may active the SOS signal by sliding the SOS signal button to the left or to the right. The activation of the SOS signal generates a call to the emergency services hotline 112 as well as a notification to the emergency contacts, if option is chosen. User chooses their own emergency contacts and inputs them in the application. In case of SOS signal all emergency contacts that are registered users of the application will receive a notification message, along with the GPS coordinates and location of the distressed user. Emergency contacts that are not e-SOS users will receive an SMS notification containing the pre-determined distress message, along with the GPS coordinates of the distressed user. SMS notification will be generated also in cases where the distressed user is has no internet connection or is outside of satellite coverage.. The user may opt to send his distress signal to volunteers by making this choice in the application settings. The application allows to locate persons that have provided their consent to be your contacts, through the “Find my relatives” functionality. This functionality allows to extract your contacts’ geo-location at any time, when called upon.

Occasionally, you may be providing e-SOS with personal information. Such personal information is subject to e-SOS Privacy Policy, https://www.e-sos.bg. To enable International SOS to provide relevant information to you through the Mobile Services, the information that you provide should be true, accurate, current and complete. The Mobile Services include Services provided by Google Maps/Google Earth Application Programming Interfaces. Google’s Privacy policy applies to such Services and can be found by visiting https://www.e-sos.bg

What is personal information
As part of its service agreement with e-SOS, you will be asked to provide the following personal information that the application may need in order to provide its services: your name, telephone number and e-mail address. Information that is included in any notifications sent to contacts or emergency services are defined by the user. Recipients of the geo-location data are also determined by the user, with the exception of Emergency services. Your geo-location data is stored and processed in accordance with the provisions of applicable Personal Data Protection legislation and is not shared with third parties, with the exception of Emergency services and / or Mountain Rescue. By agreeing to these Terms and Conditions, you are also agreeing to provide e-SOS with the abovementioned personal details that will be used for for purposes of the functionality of the application described in the current General Terms and Conditions.

Disclaimer and Limitation of Liability
There is no guarantee or warranty, express or implied (a) of the completeness or accuracy of the data you access, including without limitation, implied warranties of satisfactory quality, fitness for a particular purpose, and (b) that access will be uninterrupted, timely, secure or error free, that defects will be corrected, or that the Mobile Services or the server that makes it available are free of viruses. You acknowledge that the Mobile Services are provided \"as is\" and \"as available\" for your use. Under no circumstances will e-SOS be liable for any loss or damage, including, without limitation, special, indirect, punitive or consequential loss or damage, loss of profits, howsoever arising. You agree that e-SOS shall not be responsible for unauthorized access to or alteration of your data, or any transactions entered into through the Mobile Services.

Modifications and Charges
e-SOS reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, or impose or change any fees or charges for use of the services, with or without notice, or in accordance with the terms of the separate membership agreement with International SOS, that governs your eligibility for e-SOS Assistance, Security Services and Mobile Services(\"Membership Agreement\"). Termination of your Membership Agreement shall terminate your eligibility for all e-SOS services including the Mobile Services. The Mobile Services provided by e-SOS will generate mobile data usage. The amount of data usage will vary greatly depending on the frequency and duration of use. e-SOS highly recommends that you subscribe to a \"data plan\" through your mobile carrier if you elect to utilize the Mobile Services. Substantial data usage fees may be charged in the absence of a \"data plan\" or in the event that you exceed your \"data plan's\" monthly allotment. It is your responsibility to be aware of the details of your account with your mobile carrier, including what will result in a fee being charged. The terminology used above may vary from carrier to carrier. \"International roaming\" may increase these fees. If you have any question whether the usage of any Mobile Services will result in a charge or increase in/on your phone bill, please contact your mobile carrier. In no event shall e-SOS be responsible for any charges, penalties, taxes, overages, or any other fee imposed by your mobile carrier as a result of your use of the Mobile Services.

Third Party Information and Links
Through the Mobile Services, you may be able to access links to third party Web sites (\"Linked Sites\"), or information obtained from third parties (\"Third Party Information\"). The Linked Sites and Third Party Information are not under e-SOS control and e-SOS shall not be responsible for the contents of any Linked Site or Third Party Information, including without limitation the accuracy, copyright compliance, legality, decency, links or any other aspect of the Linked Sites. e-SOS shall not be responsible for any form of transmission received from any Linked Sites, Third Party Information or for the ability to access such Linked Sites. e-SOS provides such links and information to you only as a convenience, and the inclusion of any link or Third Party Information does not imply endorsement by e-SOS of such Linked Site or Third Party Information. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites. You agree that e-SOS is not responsible for any content sent through the Mobile Services by any third party.

Governing Law and Dispute Resolution
These Terms and Conditions are governed by the legislation of the Republic of Bulgaria.

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